SimpliVity offers comprehensive, enterprise-class, technical support services worldwide to ensure your continued success, and the ongoing availability of your mission-critical environments. Our technical support experts are available to answer your questions or resolve problems 24x7x365. With our advanced remote support technologies, we can monitor your SimpliVity infrastructure and take proactive steps to ensure maximum performance and uptime for your virtual hyperconverged infrastructure.
Best-in-class Customer Satisfaction
SimpliVity customers enjoy best-in-class technical support services. On a scale of 1 to 10, with ten being the best, SimpliVity customers on average rate their aggregate satisfaction a “9.5”. Similar average ratings are provided when asked about responsiveness and whether they would recommend SimpliVity. 1
SimpliVity delivers support services and maintenance worldwide. We offer same-day or next business day on-site services by certified technicians to ensure your mission-critical assets maintain the highest levels of availability.
Knowledgeable Support Experts
Our highly-trained technical support engineers have deep product knowledge, coupled with broad industry experience.
Protection for your SimpliVity Investment
SimpliVity gives you the protection you need for your most critical applications and information, increasing your ROI.
Customer Support Overview
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1 Source: Internal customer satisfaction survey ratings from 2015